Companies everywhere have been generating tons of unstructured data after going paperless. Everything that’s happened in the paperless history of a company has some kind of digital record. Altercations between customers and sales teams are reflected in old email threads. The journey of a new product as it was developed…

In recent years, many technological advancements in the medical field have improved and built upon the knowledge and capabilities of doctors and healthcare workers all over the world. …

Can a Chatbot Help My Business? The short answer is “Yes.” But you, as a business owner or manager, should form your own opinion as to why you should consider using chatbot technology for your business. The first step in forming a strong opinion is to figure out the value…

According to studies, 9 out of 10 people prefer to text a business rather than make a call or send an email. People also prefer to hear from places they do business with via text and are open to buying products and services, booking appointments, making reservations and more via…

When was the last time you ignored an email you received? Probably today! How about a text message? According to a Gartner report, 98% of SMS messages are opened compared to about 20% of emails. A recent AT&T survey found that 29% of customers do not check voicemails, while 85%…